Return & Refund Policy

Effective Date: September 14, 2026

At Go Buy, we want you to be satisfied with your purchase. If your order arrives damaged, you may request a return within 10 days of delivery, subject to the conditions below.

1. Return Eligibility

You may request a return if:

• The product arrives damaged or defective.

• The damage is reported within 10 days of receiving the order.

• The product is returned in its original condition and packaging, where applicable.

• The product has not been used, altered, or damaged after delivery.

We do not accept returns simply because you have changed your mind or no longer want the product.

2. Damaged Products

If your product arrives damaged, please submit a return request through our website within 10 days of delivery.

Please provide clear photographs or videos showing:

• The damaged product

• The packaging, if applicable

• Your order details

Our team will review the request and confirm whether the return is eligible.

3. Exchange Policy

We currently do not offer exchanges. If your order qualifies for a return, we will process a refund according to this policy.

4. Refunds

Once the returned product has been received and inspected, we will process your refund if the return is approved.

Approved refunds will be issued to the original payment method.

Please allow 7–10 business days for the refund to be processed and reflected in your account, depending on your payment provider or bank.

5. Sale and Discounted Products

Sale and discounted products are not eligible for return or refund, unless the product arrives damaged or defective.

6. Used or Damaged After Delivery

Products that have been used, altered, or damaged after delivery may not be eligible for a return.

7. Return Request

All return requests must be submitted through the Go Buy website within 10 days of delivery.

Requests submitted after the 10-day return period may not be accepted.

8. UAE Orders Only

Go Buy currently accepts and processes orders within the United Arab Emirates (UAE) only.

9. Contact Us

For return or refund questions, please contact us through our official Go Buy email address.

Please include your order number and relevant details so that we can assist you as quickly as possible.